Privacy policy overview
Your privacy and data security are our priority
Introduction to our privacy policy
We are committed to protecting your personal information and maintaining transparency about how your data is used. This policy outlines the practices we follow to ensure confidentiality and compliance.
Our policy explains what information we collect, how we use it, and your rights regarding access and control. These measures are in line with Australian privacy legislation and international standards.
Information we collect
We collect personal and usage data to provide, maintain, and improve our services, always respecting your privacy and preferences.
Information you provide directly
- • Contact details submitted through forms
- • Communications with our support team
- • Preferences you set on our website
- • Feedback or survey responses
- • Documents or information shared during consultations
Data collected automatically
- • Device and browser information
- • Usage patterns and site navigation
- • IP address and session logs
- • Cookies and similar technologies
- • Referral and exit page details
How we use your data
Your information is used to enhance service quality, ensure security, and personalise your experience. We do not sell or share your data for unrelated purposes.
- • To respond to enquiries and provide support
- • To improve website content and navigation
- • To maintain security and prevent misuse
- • To comply with legal requirements
- • To personalise communications and updates
- • To facilitate client-advisor consultations
- • To analyse usage trends for service improvement
Our commitment: We safeguard your data using advanced security measures and limit access to authorised personnel only. Your privacy is fundamental to our service.
Data sharing practices
We only share personal information with trusted partners when necessary to deliver or improve services, and always under strict confidentiality agreements.
Service providers
Third-party providers may process data on our behalf for IT support, analytics, or communications, but never for unrelated marketing.
Legal obligations
We may disclose data when required by law or to comply with regulatory authorities.
Anonymous statistics
We may use anonymised data for analytics, reporting, or service improvement purposes.
Your privacy rights
You have the right to access, correct, delete, or restrict your personal data. Contact us if you wish to exercise these rights.
- • Right to request and access your data
- • Right to correct inaccurate information
- • Right to request deletion of your data
- • Right to request data transfer
- • Right to object to certain uses
- • Right to restrict data processing
Contact us for privacy concerns or to exercise your rights at any time.
Data security measures
We employ technical and organisational safeguards to protect data from unauthorised access, loss, or misuse at all times.
Technical security measures
- • Encryption of sensitive data
- • Regular system security audits
- • Secure access management processes
- • Firewalls and intrusion detection systems
Organisational security measures
- • Staff privacy training
- • Access restricted to authorised personnel
- • Regular data protection reviews
- • Incident response protocols in place
Data retention policy
We retain your information only as long as necessary for service provision, legal compliance, or as requested by you.
- • Account information is kept while your relationship is active.
- • Consultation records retained for compliance.
- • Support communications stored for reference.
- • Payment records maintained as required by law.
- • Marketing preferences stored as long as consent is valid.
You may request deletion of your data at any time.
International data transfers
When data is transferred outside Australia, we ensure adequate safeguards are in place and comply with legal requirements.
- • Transfers only to trusted partners
- • Standard contractual clauses in agreements
- • Compliance with international privacy standards
- • Regular review of transfer arrangements
Cookies and tracking technologies
Our website uses cookies and similar tools to enhance your browsing and personalise your experience. See our Cookie Policy for details.
Types of cookies used
- • Support core functionality and security
- • Analyse usage for site improvement
- • Remember your preferences on site
- • Provide enhanced features and support
You may adjust cookie preferences at any time via your browser settings.
Privacy policy changes
We may update this policy periodically. Please review the latest version regularly for any changes.
- • Policy updates published on our site
- • Notice provided for significant changes
- • Contact us for questions about updates
- • Continued use implies acceptance of changes
We encourage you to check for updates to remain informed.
Contact for privacy enquiries
Reach out to us if you have questions regarding this policy or your rights.
bravoneliora
265 King Street, Newcastle, NSW 2300 Australia
Phone: +61232737861
Email: content@bravoneliora.com
Last updated September 22, 2025
Effective from September 22, 2025